Shipping policy

Shipping Policy

Thank you for choosing to shop with us. Every order is crafted specifically for you upon purchase. Please review our shipping policy below to understand our fulfillment processes, production timelines, and delivery estimates.

1. Made-on-Demand & Production Times

All products are made on demand once an order is placed to maintain high quality standards.

  • Production Timeline: Please allow 3 to 7 business days for production and quality inspection prior to shipment.

  • Production turnaround times depend on the specific product type, complexity, and current order volume.

2. Shipping & Delivery Estimates

Once production is complete and your order is dispatched, standard carrier transit times apply:

  • Delivery Timeline: Please allow 5 to 9 business days for shipping and transit.

  • Estimated Dates: All delivery dates displayed during checkout or in tracking notifications are estimates only and are not guaranteed. Unexpected carrier delays, weather conditions, or peak holiday seasons may impact delivery schedules.

3. Multiple Warehouses & Split Shipments

We partner with specialized manufacturing facilities to bring you our full catalog.

  • Warehouse Origin: Shipping times within the 5–9 business day window vary depending on the location of the manufacturer’s warehouse fulfilling your specific item.

  • Multiple Items: If your order contains items produced by different manufacturing partners, your items may ship separately. You will receive an individual tracking number for each package shipped at no extra cost.

4. Order Tracking

Once your package ships, you will automatically receive a confirmation email containing your shipment tracking number. Please allow 24–48 hours for the tracking status to update on the carrier’s portal.

5. Address Accuracy

Please ensure that your shipping address is correct at the time of checkout. We are not responsible for packages delivered to incorrect addresses provided by the customer or for delays caused by incomplete address details.

6. Questions & Order Inquiries

If you have any questions about the status of your order or shipping times, please reach out to our team:

  • Email: theuntouchable2024@gmail.com

  • Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM CST