Refund policy

Return & Refund Policy

Thank you for shopping with us. We appreciate your business and strive to ensure complete satisfaction with your purchases. Please review our official policy below for details on returns, store credits, and shipping costs.

1. Refunds & Store Credit

  • Store Credit Only: All approved returns are issued strictly in the form of Store Credit equal to the original purchase price of the returned item(s). We do not offer cash, debit, or original payment method refunds.

  • Non-Refundable Shipping: Original shipping charges, delivery fees, and shipping costs incurred to mail the item back are non-refundable.

  • Store Credit Expiration: Issued store credit does not expire and can be applied toward any future product order on our website.

2. Return Eligibility & Conditions

To qualify for store credit, returned items must meet the following criteria:

  • Condition: Products must be returned in their original condition—unused, unworn, unwashed, unaltered, and with all original tags attached.

  • Inspection: All returned merchandise is subject to quality inspection upon arrival at our facility. Items returned in damaged, used, or unsellable condition will not be granted store credit and may be sent back at the customer's expense.

3. Return Shipping Address

Store credit will only be issued for items received and verified at our official return facility. All return packages must be shipped to:

Returns Department

232 Graves Chapel Road

Lockesburg, AR 71846

Please note: Returns delivered to any other address or sent without clear order identification will not be processed.

4. How to Return an Item

  1. Prepare Your Package: Securely pack the item(s) in original packaging along with your original packing slip or order confirmation number inside the box.

  2. Mail Your Item: Ship your package to the 232 Graves Chapel Road, Lockesburg, AR 71846 address using your preferred shipping carrier (USPS, UPS, FedEx).

    • Customer Recommendation: We strongly advise using a trackable shipping service and purchasing shipping insurance. We are not responsible for packages that are lost, stolen, or damaged in transit back to us.

  3. Processing & Credit Issue: Once your package is received at our facility, please allow 3 to 5 business days for inspection and processing. Upon approval, your store credit code will be emailed directly to the email address on file.

5. Contact Us

For questions regarding an ongoing return or inquiries about store credit balances, please contact customer support:

  • Email: theuntouchable2024@gmail.com

  • Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM CST

certain products may not be included ask customer service to verify

product purchased passed 30 days may not be returned and they're no order cancelations.